Database Administrator

Chat Support Jobs in Cebu

Chat Support Jobs in Cebu

Qualfon Cebu is currently in need of Chat Support Representatives.
Please do like our facebook page http://facebook.com/qualfoncebu
and be updated of our job hirings.



Ways to apply:

a.)
Visit our Office and be processed right away!

Recruitment | Human Development Department
Qualfon Philippines Incorporated
9th Flr. Skyrise 3 | IT Park Cebu
Tel. No: (032) 479-9355 / 0917-631-7258

www.qualfon.com

b.)
Apply via SMS: <QCHAT>_<First Name>_<Last Name>

Send to 0917-631-7258

c.)
Like our facebook page http://facebook.com/qualfoncebu
and go to the Apply Now tab and fill out the application form

 

d.)
Send in your resume at joinuscebu@qualfon.com

#chat support jobs in cebu

Customer Service Representative

Responsibilities:
•Address customer concerns
•Consult with customers about their product or service needs or their wants.
•Adheres to standard procedures in dealing with customers
•Attends training conducted to know CSR responsibilities, tools, and proper department to contact for escalations


Requirements:

•Must be at least 18 years old
•At least 2nd year level college
•Exceptional verbal and written communication skills
•Computer Skills: knowledge of standard web-based software and general word-processing applications
•Willing to work in shifting schedules including weekends and holidays
•Visit our Office and be processed in just one day!

Recruitment Human Development Department
Qualfon Philippines Incorporated
9th Flr. Skyrise 3 IT Park Cebu
Tel. No: (032) 479-9355 / 0917-631-7258
www.qualfon.com

Apply via SMS: <QCSR>_<First Name>_<Last Name>

Send to 0917-631-7258

CHAT SUPPORT REPRESENTATIVE

Responsibilities:

• Maintain a Quality Assurance score of at least 85%
• Available to take multiple chats a minimum of 7 hours per scheduled day
• Manage inbound chats by, selling and up-selling client products and services
• Being champion and representative of quality for the Client
• Being the first point of contact for the Client’s customers who have issues/queries regarding the products they are interested in and/or intend to purchase
• During their role as chat sales support agent, they are required to strive towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry and drive sales performance
• Being required to follow standard diagnostic/probing procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• To provide basic to moderately complex support to the client’s customers on their inquiries, products, systems, etc. and use appropriate communication skills to direct customers to third parties or other locations for further support (if necessary)

Requirements:

• Candidates must be at least 2^nd year college level of any College Degree
• Typing Skills, minimum  35 WPM with less than 5 errors
• Computer Skills, such as Microsoft, IM, Chat, etc.
• Customer Service and Sales Skills preferred and is an advantage
• Basic Knowledge, in areas such as computers and selling techniques.
• Must be fluent in English – reading, comprehending, and writing.
• Positive and Self Motivated.
• Heavy mouse usage.
• Excellent English spelling and grammar
• Able to multiple tasks, hand more than 1 chat at a time
• Heavy reading, must be able to comprehend customers questions in English and answer appropriately

Visit our Office and be processed right away!

Recruitment | Human Development Department
Qualfon Philippines Incorporated
9th Flr. Skyrise 3 | IT Park Cebu
Tel. No: (032) 479-9355 / 0917-631-7258

www.qualfon.com

Apply via SMS: <QCHAT>_<First Name>_<Last Name>

Send to 0917-631-7258

chat support jobs cebu, chat support